Support

Known Issues

Use this list to see if an issue affecting you is already known and decide when to upgrade. Fixed issues are removed after 45 days. All fixed issues can be found in Release Notes.

Find the current status of Tableau Online on the Tableau Trust site, this includes info on site downtime and planned maintenance.

Issue ID Product Description Status
1027371 Tableau Prep Builder

Connecting to Tableau Server from Tableau Prep failed with a "Cannot connect to Tableau Server" error if a proxy exceptions list contained 1024 or more characters.

Open
1067308 Tableau Desktop

View containing Rank_Unique appeared different in Tableau Public than in Tableau Desktop.

Open
1087532 Tableau Desktop

Singapore postal code 388402 was not recognized.

Open
1145779 Tableau Desktop

An LOD calculation that references another calculation containing a constant would sometimes have a different result after a data source was published.

Open
1139406 Tableau Desktop, Tableau Server, Tableau Online

A "DataServiceFailure" error or "insufficient privileges to operate on schema" sometimes occurred when trying to refresh or open a workbook with a published Snowflake connection.

Open
1133540 Tableau Desktop, Tableau Server

Refreshing a data source and viewing the visualization as the same user would sometimes lead to a data mismatch between the visualization and a parameter.

Open
1125577 Tableau Desktop

The function editor tooltip for RANK_DENSE would show "Ausdruck" instead of the expression if the language was previously set to German.

Open
1123197 Tableau Desktop, Tableau Server, Tableau Online

OData extract refreshes would fail after the update to version 2020.2 if the Odata server name contained a blank space.

Open
1117043 Tableau Desktop

A Manual sort would not work correctly after Auto Updates was paused.

Open
1113814 Tableau Desktop, Tableau Online

Syntax errors occur when refreshing data using custom SQL where newlines are removed from the query.

Open
1101865 Tableau Desktop

Dynamic Parameters using aliases would sometimes display the warning message, "The 'calculation' value is not in this parameter's list of values" despite meeting the necessary criteria.

Open
1080255 Tableau Desktop

When a workbook uses a published data source along with other secondary data sources, and two parameters from different data sources have the same internal names, Tableau would sometimes return incorrect cached results

Open
1082297 Tableau Desktop

The Pages shelf date counters would sometimes not advance with animations enabled.

Open
1114926 Tableau Desktop

In some cases, Tableau would fail to create an extract when you extracted a data source with cross-database joins containing a spatial file.

Open
1105351 Tableau Desktop

Joining two data sources, performing a pivot, and then aggregating one of the resulting measure fields would sometimes result in an error, "Failure parsing: No such column [{name}]."

Open
1146625 Tableau Desktop, Tableau Server

Error occurred when trying to open a workbook with a published Snowflake connection, "insufficient privileges to operate on schema".

Open
1036775 Tableau Prep

Saving flow output sometimes failed unexpectedly due to an internal issue with field ordering.

Open
1087658 Tableau Prep

Generating a random sample of Snowflake data failed with the error "System error: Unable to run input node"

Open
1094896 Tableau Prep

Connecting to Oracle from Tableau Prep sometimes resulted in an "oci.dll not found" error.

Open
1054115 Tableau Prep

Flows based on Athena data sometimes output incorrect dates when run via the Command Line Interface.

Open
1103614 Tableau Prep

After a published data source was overwritten by Tableau Prep Builder, field names were sometimes garbled on the Lineage tab.

Open
887191 Tableau Prep

When changing column order at Clean step in Prep interface, the order is retained in output file, but, when executing the same flow file from Command Line interface, the column order is not retained and revert back to original order in the data source.

Open
923017 Tableau Prep

In Tableau Prep Builder, sometimes bigint data was rounded incorrectly.

Open
930904, 1031927 Tableau Prep

String values with capital letters are treated inconsistently in out-of-sample values.

Open
1111472 Tableau Prep, Tableau Server

Tableau Prep Builder failed incremental refresh when the published extract is encrypted.

Open
1135028 Tableau Server

Using the Data Management Add-on with a large amount of content, performance and disk space issues could occur with the Repository.

Open
1048396 Tableau Server, Tableau Online

Unexpected Server Error would sometimes occur when loading a dashboard with a date filter.

Open
1069279 Tableau Server, Tableau Online

LBLM License Usage Dashboard would sometimes display the error, "Uncaught TypeError: Cannot read property 'domNode' of undefined".

Open
1119760 Tableau Server

When the TSM UI licensing page was refreshed, product keys would not display or an error would sometimes occur, "Server Error:
The server encountered an unexpected error processing the request. Look at the server logs for more information."

Open
1113175 Tableau Server, Tableau Online

Sometimes when migrating data an error would occur in the Content Migration Tool, "Invalid data source file, Illegal characters in path".

Open
1111382 Tableau Server, Tableau Online

In the Content Migration Tool an error would sometimes occur, "Failed to download workbook. Error downloading workbook [Workbook Name], The underlying connection was closed"

Open
1111336 Tableau Server, Tableau Online

In the Content Migration Tool an error would sometimes occur, "Error joining projects".

Open
1139148 Tableau Server, Tableau Online

With server-side rendering, a Show/Hide button containing a sheet would initially display blank.

Open
1136547 Tableau Server, Tableau Online

Content Migration Tool would sometimes fail when migrating a full Site with an out-of-memory condition.

Open
Tableau Server, Tableau Online

In the Content Migration Tool when migrating a workbook, an error would sometimes occur, "Error generating view metadata. Could not find thumbnail for workbook".

Open
1115412 Tableau Server, Tableau Online

When migrating a workbook in the Migration Content Tool, and error would sometimes occur, "Error generating view metadata. Could not find thumbnail for workbook".

Open
1087942 Tableau Server, Tableau Online

An email that contained a subscription PDF file sometimes displayed the original view instead of the subscribed custom view.

Open
1081722 Tableau Server, Tableau Online

When attempting to download full data from a workbook, an error would sometimes occur, "Tableau Server encountered an error while working with this worksheet."

Open
1099929 Tableau Server, Tableau Online

An intermittent error would occur when opening a view, "TableauException: ColumnTable: Schema/DataTable mismatch".

Open
1080608 Tableau Server

When loading a published view on Tableau Server an error would sometimes occur, "Unexpected token in JSON at position xxx".

Open
1081432 Tableau Server

When publishing extract files via the REST API including tabcmd, or other third-party tools, a data source would sometimes be created without field metadata. Ask Data would not display fields in the fields panel, except for "Number of Records"

Open
1086379 Tableau Server, Tableau Online

When attempting to open a workbook the following error would sometimes occur,
"TableauException: TFilesystem::LastWriteTime() -- Cannot get modification time of non-existent path".

Open
920510 Tableau Server

If any rule allowed a user project leader permission on an unlocked parent project, they could not be denied permissions on an unlocked sub-project.

Open
1050855, 1082779 Tableau Server, Tableau Online

After enabling the Catalog feature or upgrading Tableau Server, existing prep flows with the lineage File > Published Data source > Flow > Second Published Data Source did not display the second data source or any associated workbooks.

Open
1031599 Tableau Server

Node became unlicensed when moving the license service to another node in multi-node server environment

Open
1039733 Tableau Server Management Add-on

The "rmtadmin" command line tool failed to execute and logged an exception when not run from an elevated permission command prompt.

Open
1099356 Tableau Server Management Add-on

The axes on the Resource Monitoring Tool 'Insights' chart was not aligned for average and maximum values.

Open
1100741 Tableau Server Management Add-on

During Agent registration in the Resource Monitoring Tool, the final 'Register Agent' button was enabled before the page redirect occurred.

Open
1114634 Tableau Server Management Add-on

The Resource Monitoring Tool failed the initial setup when a fully qualified domain name was provided in the host field. The default security certificate now accepts fully qualified domain names for the host.

Open
1115795 Tableau Server Management Add-on

In the Resource Monitoring Tool, the 'Site' filter on the 'Insights' page did not properly filter the extract refresh list.

Open
1118881 Tableau Server Management Add-on

The Chargeback report of the Resource Monitoring Tool would not populate with data when multiple environments were configured and one of the Tableau Server environments had no data.

Open
1127214 Tableau Server Management Add-on

In some scenarios, the Resource Monitoring Tool showed null values in the 'Last Executed' field for data queries.

Open
1129991 Tableau Server Management Add-on

The Resource Monitoring Tool listened over port 9001 by default rather than port 80 after initial setup was complete.

Open
1130001 Tableau Server Management Add-on

During the initial setup, the wording for the 'Host' field requirements of the Resource Monitoring Tool has been updated to reflect that this field should rarely be changed.

Open
1089942 Tableau Server Management Add-on

Resource Monitoring Tool upgrades will now apply a configuration change that will allow Postgres connections on FIPS-enabled servers.

Open
1098117 Tableau Server Management Add-on

In some cases, the Resource Monitoring Tool would allow a new environment to be created that had the same name of an environment pending deletion.

Open
1129051 Tableau Online

The Export and Toggle buttons on Stories with embedded dashboards and device specific layouts were unresponsive when using a mobile browser.

Open
1088006 Tableau Online

When attempting to change the value of a dynamic parameter list in Tableau Online, the value did not update.

Open
864863 Tableau Online

While executing a query in Impala the error "The table .... does not exist" may occur when refreshing view or setting filters.

Open
853138, 783217 Tableau Online

Published workbooks or data sources connected to MySQL 8 sometimes encountered issues, including extract refresh failure, failure to render the view, data rendering incorrectly and string fields appearing blank.

Open
830502, 838570 Tableau Online

When publishing or accessing a Tableau Online view that used the TableauServerUser variable, a "Cannot evaluate user filter" or "Unable to connect to the server" error occurred.

Open
886877 Tableau Online

Tableau Online admin views sometimes took a long time to load, or eventually timed out.

Open
947669 Tableau Online

Connecting to Postgres via Tableau Online was successful, but error "syntax error at or near "ta"" was seen in the PostgreSQL logs.

Open
1094586 Tableau Online

When using a dynamic parameter in a dashboard published to Tableau Online, updated data did not appear after extract refresh.

Open
1068267 Tableau Online

When a scheduled extract refresh of a Quickbooks Online data source runs on Tableau Online, the following error occurs intermittently: "Intuit API Authentication error: Invalid authentication tokens. Login again and retry."

Open
1079205 Tableau Online

The error "Communication with the Tableau Protocol Server process was lost" occurred when refreshing an extract, refreshing a Prep flow or when a subscription failed.

Open
1148613 Tableau Online

OAuth data sources published to Tableau Online such as Salesforce and Google Analytics would fail to refresh due to being routed to the Bridge client instead of running server-side.

Open
1099435 Tableau Bridge

Tableau Bridge was not always able to recover after a network failure

Open
1099954 Tableau Desktop

In some cases, it was not possible to refresh subscription keys before the expiration date occurred.

Fixed in 2018.3.21, 2019.1.19, 2019.2.15, 2019.3.11, 2019.4.10, 2020.1.7, 2020.2.4
1077371 Tableau Desktop

An LOD calculation that references another calculation containing a constant would sometimes have a different result after a data source was published.

Fixed in 2019.1.19, 2019.2.15, 2019.3.11, 2019.4.10, 2020.1.7, 2020.2.4
1133612 Tableau Desktop

Sometimes an error would occur when a federated connection of two text files in the same directory were extracted or refreshed.
Error Code: 3834CEBA
Could not execute the given query. The result status code is 7. a database with alias name 'db#' is not attached

Fixed in 2019.2.15
1137580 Tableau Desktop

When using a fixed precision decimal column, creating an equality comparison calculation using a parameter resulted in incorrect results.

Fixed in 2019.4.10
1127979 Tableau Desktop

Schema name list was not in order when connected to Amazon Redshift.

Fixed in 2019.4.10, 2020.1.7, 2020.2.4
1126988 Tableau Desktop, Tableau Server

User calculations and parameters with fixed precision numbers would sometimes not return the correct results from the database.

Fixed in 2019.4.10, 2019.4.10, 2020.1.7, 2020.1.7, 2020.2.4, 2020.2.4
1111240 Tableau Desktop

The create extract and preview join data window would sometimes be unresponsive with the 'loading' status when a spatial file was joined with a CSV file.

Fixed in 2019.4.10, 2020.1.7, 2020.2.4
1060868 Tableau Desktop

When the Teradata driver was loading, a possible crash was experienced due to a race condition with the driver.

Fixed in 2019.4.10, 2020.1.7, 2020.2.4
1120323 Tableau Desktop

View filters disappeared after renaming a field in a database and replace references was performed.

Fixed in 2020.1.7, 2020.2.4
1112420 Tableau Desktop

When a join with Salesforce tables was created using one of the tables twice, fields hidden in the first instance of the table were also hidden in the second table after creating an extract.

Fixed in 2020.1.7, 2020.2.4
1102356 Tableau Desktop

The date and time of 1899/12/30 12:00:00 AM was not handled correctly as a fixed start of the axis range.

Fixed in 2020.1.7, 2020.2.4
1031097 Tableau Desktop, Tableau Server

Tableau Desktop 2019.4.0 does not recognize the following 3 Japanese cities: 1. 丹波篠山市 (Tamba-Sasayama, Hyōgo)- city changed its name from 篠山市 to 丹波篠山市 in May 2019. 2. 標津町 (Shibetsu-chō, Hokkaido) 3. 那珂川市 (Nakagawa, Fukuoka)- city founded on October 2018, from 筑紫郡那珂川町.

Fixed in 2019.1.11, 2019.1.11, 2019.2.7, 2019.2.7, 2019.3.3, 2019.3.3, 2019.4.1, 2019.4.1, 2020.2
1108862 Tableau Desktop

The following error would sometimes occur when importing custom geocoding: "Unable to complete action. Internal Error - an unexpected error occurred and the operation could not be completed. Error code: 6EA18A9E"

Fixed in 2020.2.4
1139238 Tableau Desktop

It would sometimes not be possible to publish or create an extract when making a Relationship on a pivoted value. Error: "Unable to complete action. An error occurred when publishing the workbook. Error Code: 6EA18A9E Internal Error - An unexpected error occurred and the operation could not be completed."

Fixed in 2020.2.4
1142686 Tableau Desktop

When connecting to Tableau Online or Tableau Server, "Error Code: 9F4C5638
Internet communication error: SSL connect error" would occur using Tableau Desktop 2020.2.2.

Fixed in 2020.2.4
1139225 Tableau Desktop

The use of Double Precision with a SharePoint List caused a "Malformed SQL Statement" error.

Fixed in 2020.2.4
1055103 Tableau Server

Map services on Linux would not respect the network forward proxy settings which caused map rendering to not complete.

Fixed in 2019.3.11, 2019.4.10, 2020.1.7, 2020.2.4
1046668 Tableau Server

The 'Traffic to Views' would sometimes not load or have slow load times when on a specific Site Admin View.

Fixed in 2019.4.10, 2020.1.7, 2020.2.4
1136618 Tableau Server

Performance of connections to Data Server would degrade over time.

Fixed in 2020.1.7, 2020.2.4
1111946 Tableau Server

Command "tabcmd publish --thumbnail-group" produced unexpected RuntimeException.

Fixed in 2020.1.7
1145407 Tableau Server

Some extract refresh jobs for Google BigQuery failed due to a timeout error or took an excessive amount of time to complete.

Fixed in 2020.2.4
1127431 Tableau Server

A filter based on a dynamic parameter populated from a secondary data source would display a blank filter in a published view.

Fixed in 2020.2.4
1114300 Tableau Server

Table lost column sort order after publishing to Tableau Server on Linux.

Fixed in 2020.2.4
974187 Tableau Mobile

Face ID and Iris scan did not work for App lock on Android.

Fixed in 2020.708.4057
991999 Tableau Mobile

Custom start date can be set to the metric Adjust and Compare option screen.

Fixed in 2020.708.4057
1071262 Tableau Mobile

Split screen mode would crash on Android.

Fixed in 2020.708.4057
1089042 Tableau Mobile

Welcome screen added for first time users to highlight the capabilities of Tableau Mobile.

Fixed in 2020.708.4057
1107984 Tableau Mobile

Screen rotation would sometimes crash on Android.

Fixed in 2020.708.4057